OmniCloud CRM - One platform for every customer conversation

Trusted by

Powering customer experience for Azerbaijan's leading organizations

From the country's major banks to government institutions and national retailers - teams that demand security, scale and reliability run on OmniCloud.

✓ Official Meta Tech Provider ✓ On-premise & data-residency ready ✓ Audit-ready by design

PASHA Bank

Kapital Bank

ABB Bank

Yelo Bank

Turan Bank

Premium Bank

State Migration Service

AQTI - Food Safety Institute

Compulsory Insurance Bureau

Tourism Agency

Kristal Abşeron

Al Market

Baku Medical Plaza

BankingGovernmentHealthcareInsuranceRetailTourism

Why OmniCloud

Stop juggling a dozen disconnected tools. Run the whole customer relationship in one place.

⚡

One unified workspace

Every channel, call, ticket and customer profile in a single real-time screen - no tab-switching, no lost context.

🤖

AI that does the work

Automated replies, knowledge-grounded answers and suggested responses powered by multiple AI providers.

📈

Measure everything

Live dashboards and 20+ reports across chat, voice and campaigns - so you manage by data, not guesswork.

Omnichannel Inbox

Every conversation, one inbox

Customers reach you wherever they are. Your agents answer from a single, real-time screen.

WA WhatsApp

M Messenger

IG Instagram

TT TikTok

TG Telegram

@ Email

Real-time & unified

Meet customers on their channel - answer on yours

Inbound messages from six channels land in one queue, routed to the right agent automatically. Full conversation history travels with the customer across every channel.

✓ Smart queues, distribution rules & auto-closure
✓ Live typing, delivery & read receipts over Socket.io
✓ Unified customer timeline across all channels
✓ Internal notes, transfers & supervisor takeover

QueuesRoutingAuto-closureSLA timersTransfers

💬📞📣👥

Aysel R.WhatsApp · open

Tural F.Messenger · 1m

Leyla Q.TikTok · 3m

Kamal H.Telegram · 6m

ConversationCustomerNotes

Salam, kartımla problem var 💳

Salam Aysel! Kömək edə bilərəm. Kartın son 4 rəqəmi?

4821

Type a reply…➤

AI & Automation

An AI teammate on every conversation

OmniCloud's assistant drafts replies, answers from your knowledge base, and resolves routine questions automatically - so agents focus on what matters. Bring your own model: OpenAI, Gemini or Hugging Face.

✓ RAG answers grounded in your knowledge base & FAQs
✓ Multi-provider AI - OpenAI · Gemini · Hugging Face
✓ Suggested replies & one-click send for agents
✓ Automated chatbot flows with human handoff

RAGVector searchAuto-replyHandoffEmbeddings

🤖 AI Assist

Gemini · live

Customer: “Do you deliver to Ganja and how long does it take?”

Suggested reply · from Knowledge Base

Yes! We deliver to Ganja within 2–3 business days. Standard delivery is free on orders over 50 ₼. Would you like me to start your order?

Send reply Edit

📚 Sourced: Delivery Policy.pdf · Regional Pricing

Voice & Telephony

A full contact-center phone system, included

PBX, IVR, call recording and WhatsApp voice calls - all native. Route calls through smart queues, record for quality, and handle WhatsApp WebRTC calls right inside the same workspace.

✓ FreePBX integration with IVR & call queues
✓ Call recording & quality monitoring
✓ WhatsApp voice calls over WebRTC
✓ Live call dashboard & outcome dispositions

PBXIVRRecordingWA CallsCallback

📞 Live Call

● On call · 02:14

Aysel Rəhimova+994 50 •• •• 821 · VIP customer

🔇 ⏸️ ☎ ⏺️

IVR PATH

Welcome→ Support→ Billing→ Agent

Outbound Campaigns

WhatsApp campaigns that reach thousands - compliantly

Build an audience with filters or import a list, pick your template and sending number, then launch. Watch delivery in real time. Opt-outs are enforced automatically, every number validated to E.164.

✓ Audience builder, manual lists & CSV/XLSX import
✓ Per-WABA templates & multi-number sending
✓ Built-in opt-out compliance & phone validation
✓ Live progress: sent · delivered · read · replied

Audience filtersImportTemplatesOpt-outsLive progress

📣 Spring Promo 2026

Sending

Sent

3,140

Delivered

2,981

Read

2,104

Progress3,140 / 5,000

Recipient	Status
+994 50 ••• 4821	Read
+994 55 ••• 1190	Delivered
+994 70 ••• 7733	Pending

Customer 360 & Tickets

Know every customer. Resolve every issue.

Rich customer profiles with custom fields, types and sources, plus a full ticketing system with themes and SLA tracking. Every chat, call and campaign is tied back to the customer record.

✓ 360° profiles with configurable custom fields
✓ Ticketing with themes, priorities & SLA
✓ Interaction history across all channels
✓ Segmentation by type & source

ProfilesCustom fieldsTicketsSLASegments

Aysel RəhimovaVIP · Retail · Source: WhatsApp

Tickets

Open

Lifetime

2.4k₼

Ticket	Theme	Status
#10432	Delivery	Open
#10388	Billing	Resolved
#10301	Product	Resolved

Agent Performance & QA

See your whole team, live

A real-time view of every agent's status - on call, on chat, ACW, break - with time limits, evaluations and optional screen recording for quality assurance. Coach with data, enforce SLAs automatically.

✓ Live agent board with real statuses & timers
✓ Status time limits (e.g. ACW 60s, Break 20m)
✓ Evaluations & quality scorecards
✓ Screen recording for QA

Live boardStatusesEvaluationsScreen recording

👥 Agents - Live

18 online

Rəşad A.On call

Səbinə M.On chat

Elvin Q.ACW

Nərmin H.Online

Tahir M.Break

Günel A.On call

Analytics & Reporting

20+ reports. Decisions backed by data.

From average handle time and agent summaries to ticket charts, attendance and full PBX call analytics - OmniCloud measures every corner of your operation, with live dashboards and exportable reports.

✓ AHT, agent summary & attendance reports
✓ Ticket & chat analytics with charts
✓ Full PBX / call-center reporting
✓ Live KPI dashboards

AHTAgent summaryTicket chartsPBX reportsAttendance

📊 Today's Overview

Live

Conversations

1,284

▲ 12%

Avg handle

3:42

▲ 6%

CSAT

94%

▲ 2%

SLA met

98%

▲ 1%

ChatsCalls

62%

ChatVoice

Admin, Security & Access

Enterprise control, granular by design

Fine-grained roles and rights, dynamic forms, multi-language UI and multi-tenant routing. Webhook and OAuth flows are hardened with HMAC verification, IP whitelisting and persistent retry queues.

✓ Role-based access control with per-feature rights
✓ Dynamic forms & configurable fields
✓ Multi-tenant & multi-language (AZ / EN)
✓ Hardened webhooks: HMAC · IP allowlist · retries

RBACDynamic formsMulti-tenantHMACAudit log

🔐 Roles & Rights

4 roles

Permission	Agent	Team Lead	Admin
View inbox	✅	✅	✅
Launch campaigns	-	✅	✅
Manage agents	-	✅	✅
View reports	-	✅	✅
System settings	-	-	✅
Manage integrations	-	-	✅

Integrations

Connect in minutes, securely

One-click OAuth onboarding for Meta and TikTok, a hardened webhook gateway, and multi-WABA WhatsApp - built for scale.

f Meta OAuth

WA WhatsApp Business

TT TikTok Business

@ Gmail / Outlook

☎ FreePBX

▶ Play Store

Secure webhook gateway HMAC-signed Multi-WABA sending Auto-retry queue

Omnichannel Edge

Every channel, through one secure edge

A hardened edge bridge brings every messaging network into OmniCloud over a single signed contract - so adding a channel never means re-architecting your stack.

Six channels. One bridge. Zero exposure.

An internet-facing relay verifies and forwards every event to a private, network-isolated backend. Each channel is an independent module you can add or remove without ever touching the others.

✓ HMAC-signed relay with idempotent, retried delivery
✓ Private backend never exposed to the public internet
✓ Independently deployable channel modules
✓ WhatsApp voice calling - not just messaging

Edge relayHMAC contractIdempotency keysNetwork-isolated

🌐 Channel modules

6 live

WAWhatsAppMessaging

TGTelegramBot API

MMessengerMeta Graph

IGInstagramMeta Graph

TTTikTokBusiness

📞WA VoiceWebRTC calling

Internet

▼ signed request

Edge Relay · DMZ

▼ HMAC + idempotency key

Private Channel Backend

Industries

Built for conversation-heavy industries

Wherever customer trust and volume matter most, OmniCloud fits the workflow.

🏦

Banking & Finance

Secure, auditable customer communication across branches and digital channels.

🏛️

Government & Public Sector

Citizen services at scale with on-premise control and full traceability.

🛡️

Insurance

Claims, support and outreach unified across voice and messaging.

🛍️

Retail & E-commerce

Omnichannel sales and support, with WhatsApp campaigns that convert.

✈️

Tourism & Hospitality

Fast, multilingual guest communication on every channel.

📡

Telecom & Utilities

High-volume contact centers with smart routing and live monitoring.

Security & Compliance

Built for the most security-conscious teams

Trusted by banks and government institutions - because security isn't a feature, it's the foundation.

🔐

Granular access control

Role-based permissions down to individual features, so every user sees exactly what they should.

📜

Full audit logging

Every sensitive action is recorded with who, what and when - complete traceability.

🏢

On-premise & data residency

Deploy entirely within your own infrastructure. Your data never has to leave your walls.

🔏

Hardened webhooks

HMAC-signed payloads, IP allowlisting and spoof detection on every inbound integration.

🔑

Secure secrets & OAuth

Credentials never live in source; encrypted config and managed OAuth token handling.

🛰️

Encrypted in transit

HTTPS/TLS across all services and channels, with a persistent retry queue for reliability.

Defense in depth

A webhook gateway that thinks like a security team

Every inbound event passes through five independent layers before it ever reaches your data - and the gateway learns from each attempt, promoting persistent offenders to a permanent blocklist on its own.

✓ Self-learning threat-intelligence cache
✓ Spoofed-identity detection & instant alerting
✓ Guaranteed delivery via persistent retry queue
✓ Atomic, versioned config with one-click restore

IP allowlistHMAC-SHA256Anomaly alerts50× config backups

🛡️ Inbound defense pipeline

Live

1IP allowlistValidates official network rangesPASS

2User-agent & spoof checkBlocks forged identitiesPASS

3HMAC-SHA256 signatureVerified against the raw bodyPASS

4Anomaly monitorClusters & alerts on attacksWATCH

5Retry queuePersists every CRM forwardQUEUED

Compliance Recording

Compliance-grade screen recording, built in

A silent Windows agent records operator screens for quality assurance and regulatory compliance - multi-monitor, encrypted at rest, and managed remotely from a central console.

✓ Multi-monitor GPU capture, one session per screen
✓ Runs silently in the system tray
✓ Credentials encrypted at rest with Windows DPAPI
✓ Start / stop & config pushed from the admin console

QA & auditMulti-monitorEncryptedSecure upload

🎥 Recording session

REC

RECMonitor 1 · 1920×1080

RECMonitor 2 · 1920×1080

Monitors

Capture

15fps

At rest

DPAPI

Uplink

Secure

Deployment & Scale

Deploy your way. Scale without limits.

OmniCloud runs on-premise or in the cloud, built as independent microservices that scale horizontally. Real-time messaging, queuing and caching are engineered for high-volume contact centers.